- What information do we collect?
- Where do we get this information?
- How do we use your information?
- Who do we share your information with?
- What types of web and wireless technologies(including cookies) do we use?
- How do we respond to web browser “do not track”signals?
- How do we secure your information?
- Third-party products and services, including socialmedia features
- Updating or deleting your information
- Accessing Our Services from Outside the UnitedStates
- Privacy Notice Updates
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Protecting your information is important to us. The following guidelines set forth our general privacypractices and principles that apply to information we collect through the following products andservices, which are owned or operated by Fast Solutions Services or companies related by commonownership or control (collectively, “we,” “us,” or “our”):
our websites (including www.fastsolutionsservices.com, and
our mobile applications that incorporate this Privacy Notice.
We maintain appropriate safeguards to protect your information. We follow generally acceptedstandards to protect information submitted to us, both during transmission and once we receive it.Please see “How do we secure your information?” for more information. If you have any questionsabout the security of our services, you can contact us by clicking here
Special Note to Parents: Because of the nature of the services we provide, we do not market ourservices to children under the age of 13,
nor do we knowingly collect information from children underthe age of 13.If you have questions or complaints regarding our privacy practices or principles, please contact usby clicking here or calling 1-323-424-4279
What information do we collect?
We may collect information, including personal information, aboutyou, your spouse, your dependents, or your business when you useour services. The information we may collect includes, but is notlimited to:
Contact Information (e.g., name, phone number, address, and email address);
Social Security number and other government identification numbers (e.g., EIN,
Driver’sLicense Number and ITIN);
Date of Birth;
Financial Information (e.g., income, revenue, assets, credits, deductions, expenses, andbank account information);
Payment Data (e.g., checking, debit and credit card account numbers, balances andpayment history);
Health Information (e.g., health insurance status and financial information related topayment for healthcare services);
Website, Mobile Application, and Email Usage Data;
Device Information (e.g., internet protocol (IP) address, device type, unique identifier, appversion, operating system, network data, and phone state);
Login Information; and
Where do we get this information?
You provide most of the information we collect. We alsoreceive information through certain digital technologies whenyou interact with us. Finally, other companies and governmententities may share information with us.We collect information directly from you.We collect information you voluntarily provide as part of usingor requesting our services.
This information includesinformation you provide as part of preparing your tax return,electronically filing your tax return, setting up an onlineaccount, authenticating your identity, applying for orpurchasing a product or service, or applying for employment. Italso includes information from documents you choose toupload to your Ifirm Account. If you choose not to providecertain information we request, we may be unable to serve youas our products, services, tools or calculators may rely uponthis information.Our websites may offer publicly accessible blogs orcommunity forums. You should be aware that any informationyou provide in these areas may be read, collected, and used by
others who access them. To request removal of your personalinformation (e.g., name and city) from our blog or communityforum, you can contact us by clicking here. In some cases, we maynot be able to remove your personal information, in which casewe will let you know if we are unable to do so and why.We collect information when you use our services.
We collect certain information and usage data whenever youinteract with us, whether online, through a mobile application,or through an email. This data may include which websites youvisit, what you click on, and when you performed thoseactions. These activities may be performed by us or a serviceprovider acting on our behalf.We utilize certain web and wireless technologies to collect thisinformation.
These technologies include cookies and webbeacons. Please see “What types of web and wirelesstechnologies (including cookies) do we use?” for an in-depthdiscussion of these technologies and how to opt-out.
The Internal Revenue Service (IRS) or state taxing authoritiesmay require we collect certain personal and systeminformation in connection with preparing or electronically filingyour tax return. This may include your name, social securitynumber, IP addresses, and unique device identifiers.We collect information from other companies and government entities.In accordance with their privacy notices, our businesspartners, and unrelated third-parties (including the IRS andcredit reporting agencies) may share certain information aboutyou with us.
We also collect information when you request services orinformation from us or companies with whom we have a
business relationship, enter contests or sweepstakes, orcomplete surveys or polls.To improve the security of our services, to protect youridentity, and to protect your information, we may verify yourpersonal information by matching the information you provideagainst other publicly available information that we obtain fromidentification verification companies.
How do we use your information?
We use your information to provide you the products andservices you request. We may also use your information, aspermitted by law, including: to service and report on youraccount; offer you relevant information, products, or services;and enhance our products and services. These activities maybe performed by us or a service provider acting on our behalf.
Offer you products and services. We may use your information to contact youabout products and services offered by us or another Fast Solutions Servicescompanies are those related to us by common ownership or control. This mayinclude delivery of newsletters or publications.
Geo-Location Uses. We may use your location to provide you a list of nearby FastSolutions Services offices, assess the level of interest in our services in aparticular area, and enhance the services we are providing you and other clients.You may at any time revoke our collection of this information by turning this off atthe device level and not using our office locator.
Mobile Devices. When you use a mobile device, we may ask your permission to diala phone number, access your camera or photo library, access the internet, accessyour calendar, push notifications to you, read and write to internal and externalstorage, wake/lock your mobile device, and authorize in-app purchases.
Ifirm Account. We may use your information to set up an online account orauthenticate your identity. We may use your email address as your onlineusername.
Security Enhancements. We may use publicly available information to verify yourpersonal information in order to improve the security of our services, protect youridentity, and protect your information.
Unique Identifiers. We may assign you a unique alphanumeric identifier when youuse our services. This unique identifier allows us to match your information, whichmay include personal information, with data collected through our other productsand services. Generally, we use this information to help us better understand youruse of our products and services.
Calculators and Tools. When you use our calculators and other tools, we maycollect non-identifiable data, such as the number of people that use a certain tool.We may also set cookies or clear gifs based upon your use so you do not have tore-enter your information in a later visit and to help us customize offers and toolsto your particular interests. For our calculators and other tools that requireregistration or ask for your contact information, we may contact you directly withrelevant services and offers.
“Send a Friend,” “Tell a Friend,” and Similar Programs. If you choose to use one ofour referral services, we may ask for your friend’s name and contact information,including email address. Depending on the particular referral service, we maycontact your friend inviting him or her to visit our website, come in for taxpreparation, or related services. We do not store this information except fortracking the success of our referral programs. Your friend may contact us byclicking here to request that we remove his or her information from our systems
The privacy and security of your information is important to us.We do not sell or rent your information (including your socialsecurity number). We may share your information to supportthe products and services you request or provide youinformation on products and services that may benefit you. Wemay also share your information as permitted by law or withyour additional consent.
For Example :
Fast Solutions Services Company. We may provide information to Fast SolutionsServices companies related by common ownership or control. These FastSolutions Services companies may use this information to support the productsand services you request or market additional products and services to you. Theseactivities may include providing customer service, processing transactions, oroffering products like Fingerprint / Livescan, Notary Public Services,Credit ReportPrinting, Payroll Services, Protection Plus, No Cost Up Front, ATX Universal TaxSystems. If you do not want us to share your personal information with FastSolutions Services companies for marketing, contact us by clicking here.
Business Partners. We work closely with a variety of business partners that are notFast Solutions Services (e.g., our bank partners that offer the Refund Transferproduct). We may offer products jointly with our business partners. You will be ableto recognize when a business partner is associated with your transaction when itslogo appears or is shown with our logo. We may share information that is related tosuch transactions with that business partner.
Service Providers. We may disclose your personal information to service providerswho perform business functions on our behalf, such as data processing andanalysis, contest supervision, and direct mail or email production. We may alsoshare your personal information, and a record of any transactions you conduct onour websites or offline with us with a third-party advertising partner and its serviceproviders to deliver advertising tailored to your interests when you visit certainother websites. Data shared in this way is made pseudonymous. We require allservice providers to have written contracts with us that specify appropriate use ofyour personal information, require them to safeguard your personal information,and prohibit them from making unauthorized or unlawful use of your personalinformation.
Marketing Arrangements. We may provide information we collect to companieswith whom we have a joint marketing arrangement. We require all joint marketers tohave written contracts with us that specify appropriate use of your personalinformation, require them to safeguard your personal information, and prohibitthem from making unauthorized or unlawful use of your personal information. If astate law (or other law) requires us to give you the right to opt-out prior to anydisclosure of your personal information for joint marketing, we will not disclose
your personal information for such purposes without providing such opt-out orobtaining your consent to such disclosure.
Communications with the IRS and State Taxing Authorities. The IRS and statetaxing authorities may require or request we disclose certain personal and systeminformation in order to process or electronically file your tax return. Thisinformation may include, but is not limited to, your name, Social Security number,IP addresses, unique device identifiers, bank account numbers, and tax returnpreparation user activity metrics (e.g., time to complete the tax return).The IRS andstate taxing authorities may require or request we disclose certain personal andsystem information in order to process or electronically file your tax return. Thisinformation may include, but is not limited to, your name, social security number,IP addresses, unique device identifiers, bank account numbers, and tax returnpreparation user activity metrics (e.g., time to complete the tax return).
Persons Who Acquire Our Assets or Business. If we sell or transfer any of ourbusiness or assets, certain information about our clients may be a part of that saleor transfer. In the event such sale or transfer results in a material change to thisPrivacy Notice, we will notify you. The notification procedure will be the same asthe procedure we use to notify you of a change to this Privacy Notice as describedbelow.
Responses to Legal Requests. We may disclose your information when we have agood faith belief that such disclosure is required or permitted by law pursuant to alegal request. This may occur in connection with a court order, legal process, orother judicial, administrative or investigative proceeding that produces a requestfor information from us. In certain situations, we may be required to disclosepersonal data in response to lawful requests by public authorities, including tomeet national security or law enforcement requirements.
Protection of Fast Solutions Services and Others. We may disclose yourinformation when we believe that disclosure is necessary to protect your rights andsafety, the rights and safety of others, or our rights and safety. We may discloseyour information to proper federal, state, or local officials in order to, and only tothe extent necessary, inform the official of activities that may constitute, or mayhave constituted, a violation of any criminal law or to assist the official ininvestigating or prosecuting a violation of criminal law. As permitted by law, wemay disclose your information to the IRS and Information Sharing and AnalysisCenters (ISACs) for the prevention of stolen identity refund fraud (SIRF) and asrelated to potential cyber security threats.
Aggregate Data. We may disclose aggregate information compiled usinginformation that does not identify you individually or personally. This may include,for example, the total number of visitors from a particular state or the average userage.
Cookies. We utilize a software technology called “cookies”. Cookies allow us tocustomize our websites for you by placing small files on your computer or mobiledevice as you visit various components of our websites.
Cookies are alphanumeric identifiers that a web server transfers to your computervia your Internet browser. When your Internet browser visits a web page, a cookieis set with a unique number. This number is recorded in a small text file that istransmitted to your computer and stored in the cookie directory of your hard drive.Then, when you visit each webpage on which the cookie technology is enabled, thewebsite can recognize your browser as a unique user.
You may also adjust your browser settings to accept or deny all cookies, or torequest your permission each time a site attempts to set a cookie. Althoughcookies are not required for some parts of our services, our services may not workproperly if you disable cookies entirely.
Local Storage (HTML5). We and third parties with whom we partner to providecertain features on our website or to display advertising based upon your webbrowsing activity use HTML5 to collect and store information. Various browsersmay offer their own management tools for removing HTML5.
Clear GIFs or Web Beacons. We employ a software technology called clear gifs(also known as pixel tags or web beacons), that help us better manage content onour websites by allowing us to understand usage patterns, fix issues, and improvethe products and services offered to you on our websites. We may use clear gifs inour emails to let us know which emails have been opened by recipients. Thisallows us to gauge the effectiveness of certain communications and theeffectiveness of our marketing campaigns. These activities may be performed byus or a service provider acting on our behalf.
Log Files. Like most websites, we use log files. Information collected in log filesmay include IP addresses, unique device IDs, browser type, Internet ServiceProvider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages,graphics, etc.), platform type, date/time stamp, and number of clicks. We utilize thisinformation to analyze trends, administer the site or mobile application, trackuser’s movement in the aggregate, and gather broad demographic information foraggregate use. When you use certain online tax services, IP addresses and uniquedevice IDs may be tied to personal information to enable users to file or transmittax returns to the IRS.
advertisements, you will continue to receive generic advertisements.
Mobile Device Information. We may record data from your mobile device such asApple IDFA, general characteristics of your device and other device IDs.
Mobile Analytics. We use mobile analytics software to allow us to betterunderstand the functionality of our mobile software on your phone. This softwaremay record information such as how often you use the application, the events thatoccur within the application, aggregated usage, performance data, and where theapplication was downloaded from. We do not link the information we store within
the analytics software to any personal information you submit within the mobileapplication.
How do we respond to web browser “do not track”signals?
We treat the data of everyone who comes to our websites inaccordance with this Privacy Notice, whatever their “do nottrack” setting. While we do not respond to web browser “donot track” signals, we give you choices about receivingpromotional offers from us or third-parties. You can exerciseyour choices as described in this Privacy Notice.
How do we secure your information?
The security of your personal information is important to us.We maintain appropriate safeguards to protect yourinformation. If you have any questions about the security ofour services, you can contact us by clicking here.
We follow generally accepted standards to protect information submitted to us, both duringtransmission and once we receive it. Nevertheless, no method of transmission over theInternet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee itsabsolute security.We maintain physical, electronic and procedural safeguards that comply with applicable lawand federal standards and that are designed to restrict access to your information. Thesesafeguards include programs and specifications for physical security and records retentionand disposal; computer and communication security measures reflected in system design,password protection, and data management practices; and other measures to restrict accessto the data we hold in physical and electronic forms.
If we collect sensitive information (such as your social security number), we will encrypt thetransmission of that information using secure socket layer technology (SSL).If we share your information with our service providers, we require all service providers tohave written contracts that specify appropriate use of your personal information, requirethem to safeguard your personal information, and prohibit them from making unauthorized orunlawful use of your personal information.
This Privacy Notice does not apply to products or servicesoffered by third-parties on or through our services (such asbank partners who offer Refund Transfers). You will be able torecognize when a business partner is associated with yourtransaction when its logo appears or is shown with our logo.You should carefully read the privacy notices and any termsand conditions applicable to such third-party products orservices. When you request products or services from suchcompanies, you give us permission to provide thesethird-parties with information about you necessary to fulfill orprocess your request.Our services may contain links to third-party websites or offers for services fromthird-parties. This Privacy Notice does not apply to these products or services. You shouldcarefully read the privacy notices of the third-parties providing such products or services andany terms and conditions applicable to such products or services.Your use of social media features may use scripting or may require us to share your IPaddress and which page you are visiting to enable the feature to function properly. Socialmedia features and widgets are either hosted by a third-party or hosted directly on our site,
and your interactions with these features are governed by the privacy notice of the companyproviding it. Examples of these features are the Facebook “Like” button, the “Share This”button, and interactive mini-programs that run on our services.
Updating or deleting your information
You may update your information by calling 323.424.4279. Ifyou are an Fast Solutions Services client you may be able toview and update your personal information through Ifirm. Youcan delete your Ifirm or Webaccount through the “ManageAccount” and “Account Settings” screens. If you havequestions, you may contact us by clicking here or by calling1-323-4244279. We will respond to requests within a reasonabletimeframe. After proper identity verification, we will provideyou with information about whether we hold any of yourpersonal information.If you are a user of our online tax return preparation products or IFirm, you may access yourpersonal information through those services and, where available, update that information.The types of information that you can access and update may change over time. Remember,some of the information we collect does not identify you personally or is not stored in anonline accessible format and thus, may not be accessible through Ifirm account or Webaccount.When you update or delete your information (including deleting documents from your IfirmAccount), we may maintain a copy of the unrevised information in our records. Additionally, ifyou request we permanently delete your account or information, we may still retain and useyour information as necessary to comply with our legal obligations.
If an unauthorized profile has been created about you, please contact us by clicking here orby calling 1-323-424-4279 to request to have it deleted. We will respond to requests within areasonable timeframe.The profile you create on our Community page will be publically accessible unless otherwiseindicated. You may change the privacy settings of your profile through your account portal. Ifyou have become a member of our Community page and would like to request deletion ordeactivation of your profile, you may contact us by clicking here or by calling 1-323-424-4279.We will respond to requests within a reasonable timeframe.
You may choose to limit our use or our ability to share yourinformation in certain circumstances. Our ability to offer youcertain products and services and your experience may beaffected by your choice. To opt out of electroniccommunications, click here. To opt out of all othercommunications call us at 1-323-4244279. You may, however,continue to receive e-mail communications related directly tothe services and products you purchase, such as paymentreceipts and e-file status notifications.Where permitted by law, we may use your information (subjectto your consent, where required) to communicate with youabout products and services available through Fast SolutionsServices or third-parties. If at any time you wish to limit yourreceipt of such communications, you may click here. At yourrequest and subject to the limitations below, we will makereasonable efforts to limit all such marketing communications
to you. We will also provide you the ability to stop receivingmarketing emails by following the unsubscribe instructionsincluded in each marketing communication. We will respond torequests within a reasonable timeframe.You may not opt-out of the sharing of information that does notidentify you personally.The above paragraphs only apply to personal information weobtain through your use of our services covered by thisPrivacy Notice. You may still receive offers from us, other FastSolutions Services companies, or Fast Solutionsindependently owned.Please see “What types of web and wireless technologies(including cookies) do we use?” for information on how toopt-out of various web and wireless technologies we use.
Accessing Our Services from Outside the UnitedStates
Our services are hosted on servers located in the UnitedStates. We also use service providers located in the UnitedStates to bring you our services. If you access our servicesfrom outside the United States, you consent to the transfer ofyour information, including your personal information, to theUnited States, a jurisdiction that may not provide the same
level of protection to your personal information as your homecountry.Contact UsIf you have questions or concerns regarding thisPrivacyNotice, contact us by clicking here, by calling 1-323.424-4279, or bymail through the mailing address below.
Privacy Notice Updates
We may update this Privacy Notice to reflect changes to ourinformation practices. If we make a material change to thisPrivacy Notice, including a material change in the way we useany personal information collected, we will notify you by usingone of the following methods at least thirty (30) days prior tothe effective date of such change: (1) we will post a notice onour website describing the change; or (2) we will send you anemail notifying you of the change.
Effective Date :
This Privacy Notice is effective January 1, 2017.
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